Global Recognition for Excellence in SaaS Solutions
Sigma, a pioneering data analytics platform designed specifically for live querying on cloud-based data, has received the 2024 SaaS Award for “Outstanding Customer Satisfaction with a SaaS Product.” This renowned global awards program, encompassing 56 categories, recognises excellence in SaaS solutions across diverse sectors and applications.
Cutting-Edge Solution for Modern Enterprises
Sigma has quickly established itself as a leader in the data analytics space, offering a platform that is specifically designed to meet the evolving needs of modern enterprises. The platform’s ability to facilitate live querying on cloud data allows organizations to make data-informed decisions with remarkable speed and efficiency.
“Sigma stands at the forefront of innovation within the dynamic data ecosystem,” commented Mike Palmer, CEO of Sigma. Our platform is tailored to address the unique challenges faced by modern enterprises, enabling them to drive data-informed decision-making at an unprecedented pace. This award is a testament to our outstanding team, whose dedication to helping our customers extract the greatest value from their data is truly unmatched.
Industry-Wide Praise for Innovation and Customer Satisfaction
The SaaS Awards are known for their rigorous selection process, and the 2024 program was no exception. Sigma’s win in the “Highest Customer Satisfaction with a SaaS Product” category is a significant achievement, highlighting the company’s commitment to delivering exceptional value to its users.
James Williams, CEO of The Cloud Awards, praised Sigma’s accomplishments, stating, “Sigma has shown an unwavering commitment to innovation and excellence, making it a more than deserving winner of the customer satisfaction award. The high caliber of this year’s finalists underscores the significance of Sigma’s achievement in this competitive category.”
Leveraging AI and Scalability for Enhanced Customer Experience
One of the key factors that set Sigma apart from its competitors is its effective use of proprietary analytics solutions to manage and scale support operations. Sigma has integrated powerful AI and machine learning (ML) innovations into an intuitive interface, making advanced analytics accessible to a broad range of users.
Alok Shankar, a leading judge for the 2024 SaaS Awards, highlighted Sigma’s approach, saying, “By being able to scale to trillions of records, Sigma’s customers have accelerated their adoption and execution. Sigma fosters a vibrant user community with active engagement from support teams, leveraging their own tools to elevate customer service. Sigma’s innovative AI Toolkit, with features like forecasting and Copilot, further strengthens their position as a leader in the SaaS industry.”
Continued Success in Customer Service Excellence
Sigma’s dedication to customer satisfaction has not gone unnoticed. Earlier this year, Sigma was honoured with the Gold Stevie® Award for Customer Service Team of the Year at The 22nd Annual American Business Awards®, recognising their exceptional commitment to outstanding customer service. This accolade further solidifies Sigma’s reputation for excellence in customer service, underscoring the company’s commitment to meeting and exceeding customer expectations.
“Sigma’s ability to consistently deliver high-quality service and support to its customers is a key reason for its continued success,” said Palmer. “We are honored to receive this recognition and remain focused on driving innovation and delivering the best possible outcomes for our users.”
